Privacy Policy
Privacy Policy and Cookies
Hotel ZAMEK KLICZKÓW ("Hotel", "We", "Administrator") attaches great importance to the protection of privacy and security of personal data. The privacy policy describes how, why and for how long we will process your personal data. The privacy policy also defines the rights related to the processing of personal data and describes the cookies and other similar technologies used by the Hotel to manage its websites. We therefore ask you to read it carefully. The hotel processes personal data of guests, contractors and other people who are interested in the hotel's services or cooperate with it. The processing of personal data is always carried out for lawful purposes, respecting the rights and freedoms of data subjects.
The hotel processes personal data of guests, contractors and other people who are interested in the hotel's services or cooperate with it. The processing of personal data is always carried out for lawful purposes, respecting the rights and freedoms of data subjects.
Who is the personal data administrator?
The administrator of personal data is ZAMEK KLICZKÓW Sp. z o. o. with its registered office in OSIECZNICA commune, KLICZKÓW 8, postal code 59-724, Kliczków, KRS 0000161303, which is the operator of the Hotel. In matters related to personal data, you can contact us at zamek@kliczkow.com.pl
Why and on what legal basis do we process personal data?
We process personal data for various purposes:
I. Personal data of Hotel Guests and people booking our services. The scope of personal data of Hotel Guests that we process includes:
1) Name and surname,
2) Contact details: email address, telephone number,
3) ID document number,
4) Residential address,
5) Date of stay,
6) Preferences regarding the Hotel's services and the scope of using the Hotel's services,
7) Data about the person booking the stay, data about accompanying persons (e.g. their number, data regarding their stay)
8) Payment data and data for issuing VAT invoices.
We process guests' personal data in order to provide hotel and related services. We process personal data not only of persons who have concluded a direct contract with us for the provision of hotel services, but also of persons who accompany our guests or are beneficiaries of the Hotel's services (e.g. they are guests of an event or party taking place at the Hotel). We also process guests' personal data to improve the quality of our services, predict future demand for our services and meet the requirements of a hotel of our class.
We also process the personal data of our guests for tax purposes (e.g. in connection with issuing a VAT invoice) and other purposes arising from legal provisions (e.g. the Accounting Act).
We also process guests' personal data as part of video monitoring. The monitoring is intended to ensure the safety of the Hotel Guests and other people staying on its premises. Monitoring also protects property located on the hotel premises.
The basis for the processing of Guests' personal data is primarily the contract for the provision of hotel or accompanying services (Article 6(1)(b) of the GDPR). We also process personal data pursuant to Art. 6 section 1 letter c GDPR, i.e. to the extent necessary to fulfill the legal obligations imposed on the Hotel and on the basis of our legitimate interests, which has a legal basis pursuant to Art. 6 section 1 letter f GDPR.
II. Personal data of persons interested in the Hotel's services
We process personal data of people who are interested in our services - e.g. contact us by phone or fill out the contact form on our website. The purpose of personal data processing is the possibility of contacting people interested in our services, and the basis for personal data processing is Art. 6 section 1 letter f GDPR.|
III. Personal data of persons concluding contracts with the Hotel
In the event of concluding a cooperation agreement with the Hotel or any other agreement to which the Administrator is a party, the Hotel processes personal data of persons representing our contractor in order to perform this agreement. The legal basis for data processing is Art. 6 section 1 letter f GDPR in connection with joke. 6 section 1 letter b GDPR.
IV. Personal data of people who have filed complaints or complaints or people with whom we have a legal dispute
If a complaint or complaint is filed in connection with our services, we will process personal data for the purposes of considering it. In the case of persons with whom the Administrator has a legal dispute, we process personal data in order to pursue and defend claims. The legal basis for the processing of personal data is Art. 6 section 1 letter f GDPR.
V. Personal data of persons who have consented to marketing communication
The Hotel processes personal data of persons who have agreed to receive marketing communications from the Hotel. The legal basis for the processing of personal data is consent (Article 6(1)(a) of the GDPR), which may be withdrawn at any time.
What is the consequence of not providing data?
If you refuse to provide personal data, the hotel will not be able to provide hotel services, conclude a contract or establish contact.
What is the source of the personal data, i.e. where do we obtain the personal data?
We usually obtain personal data of our guests and contractors directly from them. This means that when you book our services, you provide us with your personal data directly.
In some situations, we may also obtain your personal data from third parties. An example of such a situation is a group reservation for hotel services, where the organizer (e.g. your employer) provides us with your data in connection with the reservation at our Hotel that he makes for you.
We also obtain data from our guests who book our services, but this reservation is made indirectly, i.e. using an Online Travel Agency (such as booking.com or hotels.com). In such a case, Online Travel Agency decides what personal data will be sent to our Hotel at the time of making the reservation. However, when registering at our Hotel, we will ask you for additional identification data.
Who may be the recipient of personal data?
For the purposes of conducting our business, we may entrust personal data to our subcontractors or share data with our partners.
We cooperate with Profitroom, which provides us with IT services in the form of an engine to handle reservations made via our website.
We run a Facebook profile where we publish various information about our hotel. If you write to us on Facebook, Facebook, as an independent administrator, will have access to your personal data.
Our subcontractors and partners may, in particular, receive personal data if they provide us with the following services:
1. Accounting and auditing,
2. Banking and insurance,
3. security,
4. taxi or transportation,
5. IT and programming,
6. legal.
Data recipients may also be state entities (e.g. police or courts) if they request access to such data.
Contact regarding personal data
Regarding personal data, you can contact the Hotel directly by correspondence at the following address: ZAMEK KLICZKÓW SP. Z OO Kliczków 8, 59-724 Osiecznica or by e-mail to the address zamek@kliczkow.com.pl
Rights in connection with the processing of personal data
You have the following rights in connection with the processing of personal data:
1. The right to receive information regarding the processing of personal data (in particular information for what purpose, what data is processed and by whom and to whom it was made available, you also have the right to request information on how long your data will be processed). This privacy policy constitutes the exercise of the right to information.
2. The right to lodge a complaint with us regarding the processing of your data and you can lodge a complaint with the Personal Data Protection Office, ul. Stawki 2, Warsaw (https://uodo.gov.pl/).
3. The right to receive a copy of your data that we process.
4. The right to request the deletion of personal data (if you believe that we do not have the right to process it) or to object to the processing.
5. You can also submit a request to restrict the processing of your personal data.
6. You have the right to request rectification or correction of your personal data.
7. You also have the right to transfer your personal data.
To exercise your rights, you can contact us directly. Any request for access to data should be made in writing or by e-mail. If there are any doubts regarding the identity of the person submitting the request, we will be able to ask for supplements to the request, in particular the necessary identification data.
Time of personal data processing
The hotel will process personal data for the following period:
– Provision of hotel services: We will process personal data throughout the duration of the service contract. After its completion, we will process the data for 6 years.
– Other contracts: We will process personal data throughout the duration of the contract and for 6 years after its termination.
– Complaints and complaints: We will process personal data in connection with complaints or complaints for 6 years from the date of their submission or completion of the complaint process.
– Establishing contact: We will process personal data for a period of 365 days from the date of contact.
– Video monitoring: Up to 30 days from the date of recording.
COOKIES AND OTHER SIMILAR TECHNOLOGIES
Below you will find the rules regarding the use of cookies and other similar technologies by the Hotel. Please read this document carefully, because it will give you advice on how to change cookie settings in your browser and what cookies we use to customize the content on our websites for you.
What are Cookies?
Cookies are small files that are downloaded to your computer or other device when you browse our websites. Virtually all professional websites use Cookies. Most often, cookies contain the following information: the name of the website they come from, information on how long they will be stored and a number that is most often randomly generated. Some Cookies contain additional information, such as information about the time zone or language used to view the website and the device you use to view the website.
What cookies do we use?
Some Cookies are always enabled when you browse our websites and cannot be disabled unless you change your browser settings and disable all Cookies. However, this may result in the inability to use our websites in their entirety. Cookies that cannot be disabled are called essential cookies . We use them to ensure that our websites work properly and to ensure that essential elements such as the booking engine work as intended.
We also use functional cookies , which are designed to make using our websites more friendly and easier. We use these files to remember and store information about you and to adapt our websites to your preferences.
We also use statistical (analytical) cookies to observe how our users use our services and predict demand for them. You can disable these files.
We also use marketing (advertising) cookies. They help us with marketing. You can disable these files.
In addition, we also use unclassified cookies . You can disable these files.
We also use files such as pixels (e.g. Facebook pixel or linkedin pixel) that help us in marketing. You can disable these technologies together with disabling marketing cookies.
How do we use Cookies?
We use Cookies for various purposes set out below. In order to make the most optimal use of our websites, we recommend that your device accepts all cookies. However, you can disable or restrict all or some Cookies.
– We use cookies to provide you with an easy way to use our websites . Our Cookies are used in a variety of ways, including: (i) to ensure that our websites load faster on your device, (ii) to enable you to book our services, (iii) to remember how you use our services, (iv) ) optimize our websites for your web browser or device.
– We use cookies to adapt our websites to your preferences . Cookies allow us to adapt our websites to your preferences and interests (thanks to them, we know, for example, how often you use our websites). Cookies also allow us to tailor our websites to specific users.
– We use cookies to ensure the security of our websites . Cookies also help us check whether our websites are not used by bots.
– Cookies allow us to improve our websites and allow us to predict how and how often users will use our services.
– We also use cookies for marketing purposes. These files allow us to show you advertisements for our services. We use these files in cooperation with our marketing partners, e.g. Facebook or Google.
Third party cookies
We use third-party cookies for our legitimate interests and to improve our websites for our users.
– We use Google Analytics and related tools. Google Analytics is a tool widely used by many companies around the world. This tool allows us to understand how our users use our services, predict and adapt our services to user expectations, manage our databases and improve our position in search results.
– We use third-party cookies to measure parameters related to the use of our websites and, if you accept such files, to create advertising offers. Third-party files also allow us to measure how much time users spend on our websites and how they browse them.
– We use third-party cookies to test our new products and services. These files allow us to examine whether our products and services are satisfactory to you.
– We also use connections with social networking sites, which allow you to connect your profiles on these sites with our services. These connections use cookies from social media such as Google, Facebook, Instagram and LinkedIn, which will be saved on your device and may be used to improve your profile in these media and for other purposes specified in detail in the cookie policies of these entities.
– We use technical solutions from Google, Facebook and LinkedIn to ensure better matching of our services and websites.
How long do we store cookies?
Depending on the type of Cookies, some are stored for a short period of time, while others are stored for a longer period of time. Below you will find more information. Session
cookies - these files are stored only for one specific session and are automatically deleted after you close your browser. Persistent cookies -
these files will be stored even if you close your browser or turn off your device and are stored for the time specified in each cookie file. We use these files if we need to know who a user is for more than one session. For example, we use these files to remember your preferences the next time you visit our websites.
Enabling and restricting Cookies
You can disable or limit the use of cookies using your browser settings. Please note that limiting or disabling cookies will have a negative effect on your use of this and other websites. Disabling cookies will most often also result in disabling certain functions or services of individual websites. Therefore, we recommend that you leave cookies enabled.
Privacy Policy and Cookies
Hotel ZAMEK KLICZKÓW ("Hotel", "We", "Administrator") attaches great importance to the protection of privacy and security of personal data. The privacy policy describes how, why and for how long we will process your personal data. The privacy policy also defines the rights related to the processing of personal data and describes the cookies and other similar technologies used by the Hotel to manage its websites. We therefore ask you to read it carefully. The hotel processes personal data of guests, contractors and other people who are interested in the hotel's services or cooperate with it. The processing of personal data is always carried out for lawful purposes, respecting the rights and freedoms of data subjects.
The hotel processes personal data of guests, contractors and other people who are interested in the hotel's services or cooperate with it. The processing of personal data is always carried out for lawful purposes, respecting the rights and freedoms of data subjects.
Who is the personal data administrator?
The administrator of personal data is ZAMEK KLICZKÓW Sp. z o. o. with its registered office in OSIECZNICA commune, KLICZKÓW 8, postal code 59-724, Kliczków, KRS 0000161303, which is the operator of the Hotel. In matters related to personal data, you can contact us at zamek@kliczkow.com.pl
Why and on what legal basis do we process personal data?
We process personal data for various purposes:
I. Personal data of Hotel Guests and people booking our services. The scope of personal data of Hotel Guests that we process includes:
1) Name and surname,
2) Contact details: email address, telephone number,
3) ID document number,
4) Residential address,
5) Date of stay,
6) Preferences regarding the Hotel's services and the scope of using the Hotel's services,
7) Data about the person booking the stay, data about accompanying persons (e.g. their number, data regarding their stay)
8) Payment data and data for issuing VAT invoices.
We process guests' personal data in order to provide hotel and related services. We process personal data not only of persons who have concluded a direct contract with us for the provision of hotel services, but also of persons who accompany our guests or are beneficiaries of the Hotel's services (e.g. they are guests of an event or party taking place at the Hotel). We also process guests' personal data to improve the quality of our services, predict future demand for our services and meet the requirements of a hotel of our class.
We also process the personal data of our guests for tax purposes (e.g. in connection with issuing a VAT invoice) and other purposes arising from legal provisions (e.g. the Accounting Act).
We also process guests' personal data as part of video monitoring. The monitoring is intended to ensure the safety of the Hotel Guests and other people staying on its premises. Monitoring also protects property located on the hotel premises.
The basis for the processing of Guests' personal data is primarily the contract for the provision of hotel or accompanying services (Article 6(1)(b) of the GDPR). We also process personal data pursuant to Art. 6 section 1 letter c GDPR, i.e. to the extent necessary to fulfill the legal obligations imposed on the Hotel and on the basis of our legitimate interests, which has a legal basis pursuant to Art. 6 section 1 letter f GDPR.
II. Personal data of persons interested in the Hotel's services
We process personal data of people who are interested in our services - e.g. contact us by phone or fill out the contact form on our website. The purpose of personal data processing is the possibility of contacting people interested in our services, and the basis for personal data processing is Art. 6 section 1 letter f GDPR.|
III. Personal data of persons concluding contracts with the Hotel
In the event of concluding a cooperation agreement with the Hotel or any other agreement to which the Administrator is a party, the Hotel processes personal data of persons representing our contractor in order to perform this agreement. The legal basis for data processing is Art. 6 section 1 letter f GDPR in connection with joke. 6 section 1 letter b GDPR.
IV. Personal data of people who have filed complaints or complaints or people with whom we have a legal dispute
If a complaint or complaint is filed in connection with our services, we will process personal data for the purposes of considering it. In the case of persons with whom the Administrator has a legal dispute, we process personal data in order to pursue and defend claims. The legal basis for the processing of personal data is Art. 6 section 1 letter f GDPR.
V. Personal data of persons who have consented to marketing communication
The Hotel processes personal data of persons who have agreed to receive marketing communications from the Hotel. The legal basis for the processing of personal data is consent (Article 6(1)(a) of the GDPR), which may be withdrawn at any time.
What is the consequence of not providing data?
If you refuse to provide personal data, the hotel will not be able to provide hotel services, conclude a contract or establish contact.
What is the source of the personal data, i.e. where do we obtain the personal data?
We usually obtain personal data of our guests and contractors directly from them. This means that when you book our services, you provide us with your personal data directly.
In some situations, we may also obtain your personal data from third parties. An example of such a situation is a group reservation for hotel services, where the organizer (e.g. your employer) provides us with your data in connection with the reservation at our Hotel that he makes for you.
We also obtain data from our guests who book our services, but this reservation is made indirectly, i.e. using an Online Travel Agency (such as booking.com or hotels.com). In such a case, Online Travel Agency decides what personal data will be sent to our Hotel at the time of making the reservation. However, when registering at our Hotel, we will ask you for additional identification data.
Who may be the recipient of personal data?
For the purposes of conducting our business, we may entrust personal data to our subcontractors or share data with our partners.
We cooperate with Profitroom, which provides us with IT services in the form of an engine to handle reservations made via our website.
We run a Facebook profile where we publish various information about our hotel. If you write to us on Facebook, Facebook, as an independent administrator, will have access to your personal data.
Our subcontractors and partners may, in particular, receive personal data if they provide us with the following services:
1. Accounting and auditing,
2. Banking and insurance,
3. security,
4. taxi or transportation,
5. IT and programming,
6. legal.
Data recipients may also be state entities (e.g. police or courts) if they request access to such data.
Contact regarding personal data
Regarding personal data, you can contact the Hotel directly by correspondence at the following address: ZAMEK KLICZKÓW SP. Z OO Kliczków 8, 59-724 Osiecznica or by e-mail to the address zamek@kliczkow.com.pl
Rights in connection with the processing of personal data
You have the following rights in connection with the processing of personal data:
1. The right to receive information regarding the processing of personal data (in particular information for what purpose, what data is processed and by whom and to whom it was made available, you also have the right to request information on how long your data will be processed). This privacy policy constitutes the exercise of the right to information.
2. The right to lodge a complaint with us regarding the processing of your data and you can lodge a complaint with the Personal Data Protection Office, ul. Stawki 2, Warsaw (https://uodo.gov.pl/).
3. The right to receive a copy of your data that we process.
4. The right to request the deletion of personal data (if you believe that we do not have the right to process it) or to object to the processing.
5. You can also submit a request to restrict the processing of your personal data.
6. You have the right to request rectification or correction of your personal data.
7. You also have the right to transfer your personal data.
To exercise your rights, you can contact us directly. Any request for access to data should be made in writing or by e-mail. If there are any doubts regarding the identity of the person submitting the request, we will be able to ask for supplements to the request, in particular the necessary identification data.
Time of personal data processing
The hotel will process personal data for the following period:
– Provision of hotel services: We will process personal data throughout the duration of the service contract. After its completion, we will process the data for 6 years.
– Other contracts: We will process personal data throughout the duration of the contract and for 6 years after its termination.
– Complaints and complaints: We will process personal data in connection with complaints or complaints for 6 years from the date of their submission or completion of the complaint process.
– Establishing contact: We will process personal data for a period of 365 days from the date of contact.
– Video monitoring: Up to 30 days from the date of recording.
COOKIES AND OTHER SIMILAR TECHNOLOGIES
Below you will find the rules regarding the use of cookies and other similar technologies by the Hotel. Please read this document carefully, because it will give you advice on how to change cookie settings in your browser and what cookies we use to customize the content on our websites for you.
What are Cookies?
Cookies are small files that are downloaded to your computer or other device when you browse our websites. Virtually all professional websites use Cookies. Most often, cookies contain the following information: the name of the website they come from, information on how long they will be stored and a number that is most often randomly generated. Some Cookies contain additional information, such as information about the time zone or language used to view the website and the device you use to view the website.
What cookies do we use?
Some Cookies are always enabled when you browse our websites and cannot be disabled unless you change your browser settings and disable all Cookies. However, this may result in the inability to use our websites in their entirety. Cookies that cannot be disabled are called essential cookies . We use them to ensure that our websites work properly and to ensure that essential elements such as the booking engine work as intended.
We also use functional cookies , which are designed to make using our websites more friendly and easier. We use these files to remember and store information about you and to adapt our websites to your preferences.
We also use statistical (analytical) cookies to observe how our users use our services and predict demand for them. You can disable these files.
We also use marketing (advertising) cookies. They help us with marketing. You can disable these files.
In addition, we also use unclassified cookies . You can disable these files.
We also use files such as pixels (e.g. Facebook pixel or linkedin pixel) that help us in marketing. You can disable these technologies together with disabling marketing cookies.
How do we use Cookies?
We use Cookies for various purposes set out below. In order to make the most optimal use of our websites, we recommend that your device accepts all cookies. However, you can disable or restrict all or some Cookies.
– We use cookies to provide you with an easy way to use our websites . Our Cookies are used in a variety of ways, including: (i) to ensure that our websites load faster on your device, (ii) to enable you to book our services, (iii) to remember how you use our services, (iv) ) optimize our websites for your web browser or device.
– We use cookies to adapt our websites to your preferences . Cookies allow us to adapt our websites to your preferences and interests (thanks to them, we know, for example, how often you use our websites). Cookies also allow us to tailor our websites to specific users.
– We use cookies to ensure the security of our websites . Cookies also help us check whether our websites are not used by bots.
– Cookies allow us to improve our websites and allow us to predict how and how often users will use our services.
– We also use cookies for marketing purposes. These files allow us to show you advertisements for our services. We use these files in cooperation with our marketing partners, e.g. Facebook or Google.
Third party cookies
We use third-party cookies for our legitimate interests and to improve our websites for our users.
– We use Google Analytics and related tools. Google Analytics is a tool widely used by many companies around the world. This tool allows us to understand how our users use our services, predict and adapt our services to user expectations, manage our databases and improve our position in search results.
– We use third-party cookies to measure parameters related to the use of our websites and, if you accept such files, to create advertising offers. Third-party files also allow us to measure how much time users spend on our websites and how they browse them.
– We use third-party cookies to test our new products and services. These files allow us to examine whether our products and services are satisfactory to you.
– We also use connections with social networking sites, which allow you to connect your profiles on these sites with our services. These connections use cookies from social media such as Google, Facebook, Instagram and LinkedIn, which will be saved on your device and may be used to improve your profile in these media and for other purposes specified in detail in the cookie policies of these entities.
– We use technical solutions from Google, Facebook and LinkedIn to ensure better matching of our services and websites.
How long do we store cookies?
Depending on the type of Cookies, some are stored for a short period of time, while others are stored for a longer period of time. Below you will find more information. Session
cookies - these files are stored only for one specific session and are automatically deleted after you close your browser. Persistent cookies -
these files will be stored even if you close your browser or turn off your device and are stored for the time specified in each cookie file. We use these files if we need to know who a user is for more than one session. For example, we use these files to remember your preferences the next time you visit our websites.
Enabling and restricting Cookies
You can disable or limit the use of cookies using your browser settings. Please note that limiting or disabling cookies will have a negative effect on your use of this and other websites. Disabling cookies will most often also result in disabling certain functions or services of individual websites. Therefore, we recommend that you leave cookies enabled.
